Print Refund Policy
Last updated June 14, 2026
Printed books are made just for you
Every printed book is produced on demand by our print partner with your child's story and name. Because it's a personalized, made-to-order item, the timing of your request matters.
Full refund before production
If you change your mind, you can get a full refund as long as your book hasn't entered production yet. Email support@estori.ai as soon as possible after ordering and we'll cancel and refund it if it hasn't been sent to print.
After production starts
Once your book is in production, we can't offer a refund or cancellation — it's a custom item being physically printed and bound for you. This is standard for print-on-demand.
Damaged or defective books
If your book arrives damaged, misprinted, or defective, we'll make it right — a free reprint or a refund. Email support@estori.ai within 30 days of delivery with your order details and a photo of the problem.
Shipping
Delivery times depend on your location and the print partner's queue. Once a book has shipped, we can't change the delivery address. If a package is lost in transit, contact us and we'll help resolve it.
How to reach us
For anything about a print order, email support@estori.ai with your order details and we'll get back to you.